Frequently Asked Questions (FAQ)

If the problem is not resolved, please contact us.

Troubleshooting

Payment

Subscription

Student Plan

About Shinkenchiku.ID

Group Contract

[Important | Notice of Terms of Use Revision] Effective Date of Revision: July 25, 2025 To enhance the security of our service, we will revise our Terms of Use and establish a new "Special Provisions Regarding Unauthorized Use." Note: "Unauthorized use" refers to multiple individuals using the service under a single Shinkenchiku.ID account.

This site uses cookies to obtain and use access data for the purpose of account administration. The use of cookies is required to access this service, and by continuing this service, you agree to the use of cookies.

Frequently Asked Questions (FAQ)

Troubleshooting

Page does not display.

I am subscribed, but cannot view all of the project pages.

Completing sign-up could not be done because the confirmation code cannot be received.

What is the recommended system requirements for using this site?

Unable to save login status in Safari.

Payment

I'd like to subscribe and am an individual user. What payment options do you offer?

If I pay monthly, is it more beneficial to start at the beginning of the month?

[For individual users]
Can I get the invoice?

I am using my personal account for business use. Can you issue me an invoice?

Subscription

I’d like to cancel my subscription.
What should I do if I do not wish to subscribe for the next month or the next year?

Can I switch from monthly plan to annual plan?

If I cancel my service plan in the middle of my contract term, will I be refunded the money I have already paid?

Can I change the registered credit card I am using for recurring payment?

I duplicated my subscription with a different email address.

Student Plan

I cannot upload my student ID for verification.

If my student plan is verified and approved, is it valid until my graduation?

How are uploaded student ID and its personal information protected?

I am an individual subscriber to an academic plan, but my belonging educational institution has signed a group contract for "Shinkenchiku DATA". What should I do?

About Shinkenchiku.ID

How to change my e-mail address registered on the account?

Can accounts be shared?

Group Contract

What is the minimum number of people who can sign a group contract?

How do I know details of the group contract?

I'd like to know if my company / educational institution is compatible for your group contract.

Our organization is considering for the group subscription/contract. How do I start?

Contents

What is the 'Shinkenchiku DATA'? How is it different from an e-book?

What are the characteristics of each periodical journal, 'Shinkenchiku,' 'Jutakutokushu,' and 'a+u'?

What are the contents currently published in the archive?

When will contects from latest issue be updated?

What does the "i" icon next to the name of project or designer indicate?